The Helpline

The Who Cares? Scotland Helpline is a lifelong offer open to Care Experienced people of any age across Scotland. Following on from the positive feedback on our Covid-19 Helpline throughout the first few months of the Coronavirus crisis, it is evident that a dedicated phone line is a valued source of connection for our community.

What does ‘Care Experienced’ mean?

The term Care Experienced refers to anyone who has been or is currently in care or from a looked-after background at any stage in their life, no matter how short, including adopted children who were previously looked-after. This might include kinship care; looked after at home; residential care; foster care; secure care; or adoption.

What is the helpline?

The Helpline is open 12 noon to 4pm from Monday to Friday. We can be contacted by phoning 0330 107 7540 or emailing

The Helpline offers the following:

  • Connection with Who Cares? Scotland
  • Support and signposting around finances, benefits, housing, health, employment, education, and rights
  • Lifelong advocacy
  • A listening ear

We’ve made this helpful video, outlining ways we can support you and how to get in touch.

Testimonies from previous callers

I called the Helpline because I was confused about the Care Experienced bursary, how I could access it, and how it might affect my other finances. The Who Cares? Scotland worker was friendly and got me the information I needed. They supported me with my application too. Through talking with them, I realised I could also use some help from a local advocate, about another part of my life. So the worker referred me for advocacy in my area.

Care Experienced person aged 22

I was struggling with my mental health and being passed from pillar to post, around different services. I felt like I was being judged because of the fact I grew up in care. I just wanted some support so I can be the best parent I can be for my kid, but nobody was listening to me.

I called the Helpline and a really nice person answered, who didn’t judge me. We spoke for a long time and I told them all about how I was feeling. They really listened, and I felt better after that conversation. In the end, we even had a bit of a laugh over the phone. They checked in with me the week after, to see how I was doing.

Care Experienced person aged 36

I called the Helpline because I was experiencing homelessness. I don’t have any contact with social work anymore, and I didn’t know what to do. I wasn’t safe where I was. The worker supported me a lot over a period of a few weeks, advocating on my behalf until we secured a better, more permanent place for me to stay. With them alongside me I felt less afraid, as I was not left on my own to communicate with my local authority. I am still in touch with the worker from the Helpline, and together we are exploring different goals I have in my life.

Care Experienced person aged 29
With thanks to Scottish Local Authorities, funding partners and donors who make our work possible.