Counselling Service

Strong mental health supports a positive outlook on life and enables us all to participate in life and accomplish our goals. Feeling strong helps us realise our potential, cope with stress, work productively, enjoy strong relationships, and contribute to our communities. Mental health is not simply the absence of mental illness – staying well can involve energy, effort and at times, support from others.

Mental illness affects many of us. It is one of the most common health conditions in Scotland. We know that lockdown measures, the isolation they have brought and uncertainty about when things will feel better have the potential to impact the mental health of our members: especially those without a strong scaffolding of support around them.

With support from the Scottish Government and a team of brilliant accredited counsellors, we created a counselling service to improve the access to mental health support that people get. We want people to get support quickly and to have choice over the kind of counselling that they receive.

How It Works

You can refer yourself or, with their permission, refer someone else for counselling by filling in this form.


You don’t have to be in crisis or have nowhere else to turn to order to access our counselling service. The only criteria for making a referral is that you have to be aged twelve or over. If you’re not sure about whether counselling is for you – make a referral anyway and talk it over.

Within a week of referral, a member of our team will call you to work through ten questions to see how you have been feeling. This is an evaluation known as a CORE-10. Sometimes, when we work through those questions we recommend that another professional, like a life coach or a GP, might be in a better place to help. We are working with Jenny at Corum Coaching to make sure that there is someone to support you, if personal development and goal setting would be useful.

If you are feeling in the right place for counselling, we will talk to you about the types of counselling you might want and the counsellors that can help.

The Counselling Service Team

The team is made up of staff members at Who Cares? Scotland with relevant qualifications. They will work hard to offer you a genuine, understanding space to explore your counselling goals and will keep your details private.

There will also be a service improvement group, that will be tasked with continuously improving our approach. We may, at times, ask for staff who have referred to the service to provide their thoughts on how the process worked and how it could be improved.

Our Impact So Far

In the first three months of our service operating, we received 112 referrals. 90 people went on to receive counselling.

We were able to quickly offer counselling to Care Experienced people who had been trafficked; older Care Experienced people who had accessed their care files and younger Care Experienced people who had been waiting months on a referral to Child and Adolescent Mental Health Services.

Most people reported significant movement and decreases in their levels of distress after accessing counselling. With permission, we have worked with other services to join up support which means some people have continued the working relationship with their counsellor.

If you think that you or someone you know would benefit from having someone to talk to, fill out the form and we will be in touch.

With thanks to Scottish Local Authorities, funding partners and donors who make our work possible.